Frequently Asked Questions
How Lryde.com's bidding marketplace works — for riders and for drivers.
How does Lryde.com work?
You post a transfer request (pickup, drop-off, date, passengers). Vetted local drivers place competing fixed-price bids. You compare price, vehicle, and rating, accept one, and pay securely through Stripe. The driver handles the rest, including flight tracking.
How much does an airport shuttle cost?
There is no fixed rate card — every price is a competitive bid on your specific trip. Posting a request is free, and you're never obligated to accept a bid.
Are drivers vetted?
Yes. Drivers complete identity verification, document checks (license, insurance, vehicle registration), and admin approval before they can bid. Ratings and completed-trip counts are visible on every bid.
How do I become a driver?
Sign up, choose the driver role, complete your profile with vehicle details and required documents, and pass review. Once approved and connected to payouts, you can bid on open transfer requests in your service area.
How are drivers paid?
Customer payments are held by Stripe. After the trip completes, the driver's earnings (minus the platform commission) become available and are paid out automatically on a weekly schedule via Stripe Connect.
Can I cancel a booking?
Yes — cancellation terms depend on how close to pickup you cancel, per our refund and cancellation policy. Full details are on the policy page linked in the footer.
Do you serve Galveston cruise departures?
Yes — Galveston cruise transfers from Houston, IAH, and Hobby are among the most-booked trips on the platform, with luggage-capable vans and SUVs available.